"Great customer service and selection of goods. Good prices. Exchanged one item for a different size without a problem. Will shop again."
"Recently purchased my first bike and went here looking for a helmet. It was very helpful being able to try on multiple helmets to compare and the staff was very friendly and helpful."
"your customer service was horrible and I would like to discuss with someone."
"I purchased a pair of leather riding gloves with velcro closers last June and the closers failed to stay secured. They look at the gloves that didn't have a noticeable wear, listened to my problems and gave a pair of exact replacement gloves. Couldn't have been any better."
"The prices are really great and the service is amazing"
"Needed helmets, got what we needed and the salesman really knew what he was talking about.He was the only one working and handled everyone very efficiently"
"even after the item didnt fit they still try to help me find something i like "
"I was offered help right away, everyone had a smile on their face, was a friendly environment. Guy at the register was cool, we had a 20 minute conversation on Bluetooth and whatnot. Going again."
"Always nice staff every time I go there. "
"Salesperson had a lot of patience while I looked and tried on a bunch of helmets. Choose a Shoei. Happy with my new helmet. "
"Great sales staff. Thank you.
"
"The associate was very knowledgeable and friendly. I do have to wait for some time but once I got the attention, they gave me good advise."
"Although your computer system was down the first time I went in to return the helmet the second time it was taken care of with no problems"
"Salesperson was very helpful. I was looking for a new helmet."
"Staff was friendly and well informed. Told friends about the amount of gear and great deals they had. "
A rep from Cycle Gear, Brookfield, W, CycleGear_KF, has responded:
“Hi Kent,
We apologize for the recent experience you had at our Brookfield location. This has been escalated to the store's regional manager and you should be contacted soon. If you have any further questions please reply or reach out to me directly at feedback@cyclegear.com.
Thank you,
Katrina Flores
Customer Service Specialist
”